Press Releases
Openr Launches New Research on Pricing Execution with Industry Experts
When Costs Move Faster Than Prices: Why Pricing Execution Is Now the Risk Last week, we brought operators, menu experts, and industry leaders together for a brunch and panel discussion hosted by Tech on Toast in partnership with Openr. The conversation focused on a challenge that has quietly become one
Why hospitality struggles to execute pricing: Insights from the RMI Panel January 2026
Pricing Optimisation: Fixing the Execution Gap Guests on the panel: Panel overview: Hospitality is losing revenue not because pricing strategies are wrong, but because execution is slow and manual. The following overview is from a panel session that explores how operators can unlock immediate profit by automating proven tactics like event
Pricing in hospitality needs to become a capability, not an event
For years, pricing in hospitality has been treated as something we do to the business, rather than something the business knows how to do. A couple of times a year, usually under pressure, we gather around spreadsheets, debate percentage points, argue about psychology, and eventually land on a set of
Spreadsheets to Strategy Podcast Series: Episode 3 – Pricing Strategy in Hospitality
In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasising the transformative potential of sophisticated
Beyond the Transcation: Why 2026 is the Year of the Individual
by Nick Liddle, Chief Customer Officer at Openr This year, the hospitality industry finds itself at a crossroads. We have spent the last decade digitising the dining experience, yet much of the conversation remains stubbornly reductive. We still hear debates about whether kiosks “dehumanise” service or if digital ordering is
Spreadsheets to Strategy Podcast Series: Episode 2 – Enhancing Operational Efficiency and Customer Experience
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitalise front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences.